Frequently Asked Questions
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired watch, add it to cart, and proceed to checkout. You'll need to create an account or checkout as a guest.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard), bank transfers, and cash on delivery (available only for deliveries within Romania). All card payments are processed securely through NETOPIA Payments.
Is it safe to use my credit card on your website?
Yes, absolutely. We use industry-standard SSL encryption and our payment processor is PCI DSS compliant. We never store your full credit card details on our servers.
Shipping & Delivery
What is the delivery time?
Delivery times vary by location: 2-5 business days within Romania, 5-10 days within the EU, and 10-20 days for the rest of the world. These times are estimates and apply only to in-stock products. If the product needs to be manufactured, the waiting time may increase up to 3 months. See our Shipping page for details.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can track your package using our order tracking page.
What if my order doesn't arrive?
If your order hasn't arrived within the estimated delivery time, please contact our customer service team and we'll investigate immediately.
Product Information
Are your watches water resistant?
Yes, most of our watches are water resistant. The specific water resistance rating (e.g., 3 ATM, 5 ATM, 10 ATM) is listed on each product page. Please note that water resistance does not mean waterproof.
What movement do your watches use?
We exclusively use high-quality Swiss movements in all our watches. Each product page specifies the exact movement type and manufacturer.
Can I change the watch strap?
Yes, most of our watches have interchangeable straps. Check the product specifications or contact us for compatibility information.
How do I care for my Mimora watch?
Keep your watch away from extreme temperatures and magnetic fields. Clean it regularly with a soft cloth. For mechanical watches, we recommend servicing every 3-5 years.
Returns & Warranty
What is your return policy?
We offer a 14-day withdrawal period in accordance with EU consumer rights. See our Cancellation Policy for full details.
Do you offer a warranty?
Yes, all Mimora watches come with a 2-year legal warranty and a 24-month commercial warranty covering manufacturing defects. See our Warranty page for details.
What does the warranty cover?
The warranty covers manufacturing defects in movement, hands, dial, case, and other components. It does not cover normal wear, accidental damage, or misuse.
Customer Service
How can I contact customer service?
You can reach us via email at contact@mimora-watches.com, via WhatsApp, or call us at +40 750 463 661. You can also use our contact form.
Do you have a physical store?
Currently, we operate exclusively online to provide the best prices and service to our customers worldwide.
Can I cancel or modify my order?
Orders can be cancelled or modified before shipping. Contact us immediately if you need to make changes.