Warranty
All Mimora watches are covered by a 2-year legal conformity warranty and a comprehensive 24-month international commercial warranty against manufacturing defects.
Legal Conformity Warranty
In accordance with Law 449/2003, all products benefit from a legal conformity warranty of 2 years from the delivery date. In the first 12 months, any non-conformity is presumed to have existed at the time of delivery.
Warranty Coverage
Our warranty covers:
- Movement and mechanical components
- Watch hands and dial defects
- Case and crystal manufacturing defects
- Strap and bracelet manufacturing defects
- Crown and pusher functionality
Warranty Exclusions
The warranty does not cover:
- Accidental damage or misuse
- Normal wear and tear (scratches, fading, etc.)
- Water damage due to improper handling or exceeding water resistance rating
- Damage caused by unauthorized repairs or modifications
- Battery replacement (for quartz watches)
- Straps and bracelets (natural wear items)
- Loss or theft
How to Claim
To make a warranty claim:
- Contact our customer service team with your order number and a description of the issue
- Provide photos of the defect if requested
- We will provide a return authorization and shipping instructions
- Ship the watch securely to our service center
- We will assess the issue and repair or replace the watch within 14-21 business days
International Warranty
Our warranty is valid worldwide. No matter where you are located, we will honor our warranty commitment and ensure your watch receives the care it deserves.
Extended Service
After the warranty period, we continue to offer repair services for all Mimora watches. Contact us for a quote on post-warranty repairs and maintenance.
Contact Information
For warranty inquiries, please contact us at:
Email: warranty@mimora-watches.com
Phone: +40 750 463 661
Address: Int. Gheorghe Simionescu 19, Bucharest, Romania