Shipping & Returns
Shipping Information
Delivery Times
- European Union: 5-10 business days
- United Kingdom: 7-12 business days
- United States & Canada: 10-15 business days
- Rest of World: 12-20 business days
Please note that delivery times may vary during peak seasons or due to customs processing.
Shipping Costs
- European Union: Free shipping on all orders
- United Kingdom: Free shipping on orders over €200
- Rest of World: Shipping costs calculated at checkout
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order status in your account dashboard or using our order tracking page.
Customs & Import Duties
For orders shipped outside the European Union, you may be subject to import duties and taxes imposed by your country. These charges are the responsibility of the recipient and are not included in our pricing.
Returns Policy
30-Day Return Period
We want you to be completely satisfied with your purchase. You may return unused products within 30 days of delivery for a full refund.
Return Conditions
To be eligible for a return:
- Items must be in original, unworn condition
- All original packaging, tags, and accessories must be included
- The watch must not show any signs of use or wear
- Original purchase receipt or order number must be provided
How to Return
- Contact our customer service team at returns@mimora.com with your order number
- We will provide a return authorization number and instructions
- Securely pack the item with all original components
- Ship the item using a trackable shipping method
- Once we receive and inspect the return, we will process your refund within 5-7 business days
Return Shipping Costs
- Defective items: We cover all return shipping costs
- Change of mind: Customer is responsible for return shipping
- Wrong item sent: We cover all return shipping costs and send the correct item
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Contact Us
If you have any questions about shipping or returns, please contact us:
Email: support@mimora.com
Phone: 0040 750 463 661
Address: Int. Gheorghe Simionescu 19, Bucharest, Romania